Frequently Asked Questions About SQBX

Yes — SQBX is purpose-built for university receiving and mail operations, handling inbound tracking, purchase order reconciliation, interoffice delivery, recipient notifications, and locker integrations in one system. It holds a completed HECVAT, making it procurement-ready for university IT reviews. Over 500 organizations, including universities across North America, run their receiving operations on SQBX.

SQBX has been in production for 15 years, with over 500 organizations and 200 million packages tracked. That operating history means the software has been tested across a wide range of workflows, volumes, and verticals — higher education, healthcare, government, corporate, and more. What you're getting isn't a new product with new-product risk.

Yes — SQBX is built around the idea that the software should adapt to your operation, not the other way around. Custom fields, delivery routes, notification rules, and request forms can all be configured without a developer. If your receiving operation has a process most mailroom software doesn't support, SQBX is designed to handle it. We've been adapting to non-standard workflows across 500+ organizations for 15 years.

Yes, and there are two ways SQBX handles this depending on your setup. For multi-building or multi-floor operations within one account — like a university campus or large corporate office — routing tools let you assign packages to delivery routes across locations so packages are sorted and delivered without manual coordination. For organizations running multiple separate SQBX accounts, such as a university system with independently-operated campuses, Global View links those accounts so a designated user can run reports across all of them without logging into each one separately.

Yes — SQBX captures a signature and photo at delivery, timestamped and attributed to the staff member who completed the handoff. Every package builds a full history: who received it, when it arrived, who delivered it, and every step in between. If a recipient disputes a delivery, the record is there.

Yes — SQBX includes a Request Center, a web portal where any staff member can submit an interoffice delivery or outbound ship request without needing a full SQBX login. Mailroom staff receive, manage, and fulfill those requests inside SQBX with full tracking from pickup to delivery. Portal users can follow their request status without calling the mailroom.

Yes — SQBX connects via SOAP API or CSV file drop, so it works with virtually any enterprise system already in use. When a package arrives, staff enter a PO number and SQBX pulls in line items, recipient, and vendor details automatically — quantities sync back when receiving is complete. No duplicate entry, no hand-written logs.

Yes — SQBX integrates with TZ Lockers and Quadient Lockers. When a package is assigned to a locker, SQBX logs the transfer in the package's chain of custody while the locker system handles recipient access and door release. Ask during your demo which locker brands are compatible with your setup.

Yes — SQBX holds a completed HECVAT and it's available on request. Most universities require this assessment before approving a new software vendor, so having it on file means your IT security review can move faster. SQBX has served higher education for 15 years and treats this credential as a baseline, not an add-on.

Yes — SQBX holds a VPAT documenting how the software meets Section 508 and WCAG accessibility standards. This is a common procurement requirement in higher education, government, and healthcare. Our VPAT is available on request.